The Home Depot in Souderton, PA Open now

Reviews about The Home Depot

• ★ ★ ★ ★ ★

  December 30, 2019, by Kat Travaline
  This review is all about DAN (a gentleman in this store who handles issues with deliveries) . I recently ordered all new kitchen appliances from this store. The only thing that was damaged when delivery day came was the range hood. Setting up a delivery for a replacement was easy. It was scheduled to come on 12/20, which I had requested because I had this day off from work. 12/20 came and went and the delivery service never came. We called to find out why and were told that the manufacturer never got the delivery team the replacement on time in order for them to deliver it to me on 12/20, and that someone from the manufacturer was supposed to call and notify us (no one ever called and I sat around waiting from 12-4). Then, my husband calls the delivery company and is told something completely different; that the product was damaged in transit to them from the manufacturer and they are waiting for a new one so they can deliver it to me. Then, I called the manufacturer and they knew nothing about these two scenarios that I had been given and still had notes in their system it would still be delivered to me that day. As you can imagine, I went back and forth between these two companies getting NOWHERE as they just kept pointing the finger at each other. I turned to Home Depot for help, as it is the delivery company they hire to deliver these products customers order at the store. The delivery company is called RAS delivery. Home Depot has a department just for handling order / delivery issues. I spoke to Dan. This review is all about him. He deserves an award for excellence in customer service and problem solving. He listened to everything I had to say, told me he was going to help me and that is what he did. He spent hours on the phone on my behalf trying to get to the bottom of what the real problem was and whose problem it was. There was a point that I hadn’t heard back from him in the time frame he estimated that I shouldve heard back from him so I called him and one of his coworkers answered and told me he was still working on it and that he would be in touch. DAN called me back not even 5 minutes later to tell me that he just wanted to give me peace of mind hearing his voice on the line and to tell me that he is still on the phone with them doing everything he can to get this settled. He was fantastic , went above and beyond and showed that he cares about customers, and made me feel calm in knowing that someone was on my team because the other two companies I was dealing with were not helpful AT ALL! Great job Dan, thank you for being awesome.
• ★ ☆ ☆ ☆ ☆

  June 03, 2019, by Duane Longfellow
  ABSOLUTELY TERRIBLE SERVICE. This home depot is the worst of all by a landslide. Never have I tried to spend money at a store, be treated like such garbage, to the point of just dropping the products and walking out to rather do without what I needed. From the "pro services" desk to the cashiers, this place should be demolished with the staff inside to better help the community and make way for something worth while.